Engineering Aide

JOB TITLE:   Engineering Aide 
LOCATION:   Mossville, IL 
ON SITE/HYBRID/REMOTE:  On site
SALARY:  $24-26/hr.

BENEFITS:    
•    10 paid holidays per year
•    2 weeks of paid time off per year, the current year is pro-rated based on start date
•    Access to the company’s medical insurance, including dental and vision
•    Eligibility for life insurance and disability coverage for short or long-term disabilities or long- term care needs
•    401k eligibility with employer contribution annually
•    Reimbursement for relocation expenses up to a certain amount on a case-by-case basis
•    Yearly bonus based on company performance
•    Visa sponsorship

JOB DESCRIPTION/TYPICAL TASK BREAKDOWN:
Respond to dealer inquires from phone calls, emails and website submissions.
Log the inquires into the Salesforce application.
Utilize systems to look up answers.
On occasion, you may need to contact engineers to help answer the dealer inquiry.
Potentially 20-30 dealer interactions per day per person.
Ability to multi-task

DUTIES & RESPONSIBILITIES:
Main interaction is with the dealers via phone, email and web.
You may interact with 2 other helpline personnel, service and design engineering for help answering
Little to no meetings and little to no presentations.  

EDUCATION & EXPERIENCE:
• Bachelor's degree in engineering required.
• 8-10 years of experience required.

REQUIRED TECHNICAL SKILLS:
Computer skills including ability to learn a variety of applications 

(Desired) 
Working knowledge of engines and engine components.   
Basic understanding of engineering systems including: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop. 
Working knowledge of Salesforce.com applications.