Business Process Re-engineering

Job Title: Business Process Re-engineering
Location: Birmingham

Corporate Title: Assistant Vice President

Know Your Customer (KYC) Operations play an integral part in the firm’s first line of defence against financial crime, reducing the risk of working with new clients (primarily KYC risk), whilst ensuring client relationships are on-boarded and maintained efficiently.

Responsible for defining strategic business design principles and process enhancements needed to achieve a scalable KYC process founded on systematic capture and assessment of client data. Providing support to the Production and Transformation organisations, ensuring business design principles and process implementation changes achieve stated objectives whilst meeting the Bank’s standards.

What we’ll offer you

A healthy, engaged and well-supported workforce are better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That’s why we are committed to providing an environment with your development and wellbeing at its centre.

You can expect: 

• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them

• Competitive salary and non-contributory pension

• 30 days’ holiday plus bank holidays, with the option to purchase additional days

• Life Assurance and Private Healthcare for you and your family

• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits

• The opportunity to support a wide ranging CSR programme + 2 days’ volunteering leave per year

Your key responsibilities

• Accountable for strategic, end-to-end design of global KYC processes driving data reuse and automation throughout the workflow

• Leading Virtual process modelling workshops to graphically represent business processes across various levels using BPMN2.0, and adhering to the bank's modelling standards

• Process Analysis, defining, measuring, exploring current state processes to identify areas for simplification, standardisation, and automation using methodologies like Lean Six Sigma, providing root cause analysis and hypotheses based on data analysis

• Determining migration tollgates, including dependencies on effectiveness, implications of Account Activity Reviews, requirements on preventative controls, and fulfilment effectiveness

• Validating the regulatory and policy environment through partnership and syndication of plans, collaborating with technology and business stakeholders to define implementation options and roadmap 

Your skills and experience

• Prior experience and subject matter expertise in Client Lifecycle / KYC

• Strong organisational skills, ability to work independently as part of a global virtual team, proactive approach, and capability to work under pressure within tight deadlines without losing accuracy. This includes conducting problem-solving sessions and driving design-focused outcomes

• Excellent relationship management, influencing, and negotiation skills. Strong communication and stakeholder management skills (both verbal and written), with the ability to converse clearly with stakeholders from diverse cultures and organisational levels

• Experience in using lean processing methodologies such as Six Sigma, with robust attention to detail and competencies in analytics and statistics

• Experienced in business process modelling of large, complex processes using enterprise modelling tools

How we’ll support you

• Training and development to help you excel in your career

• Coaching and support from experts in your team

• A culture of continuous learning to aid progression

• We value diversity and as an equal opportunities’ employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g. screen readers, assistive hearing devices, adapted keyboards)

Please note the expected salary for some roles may be below the minimum level requirements to support candidates who require a Skilled Worker visa to work in the UK. Should you already have a Skilled Worker visa and are identified for a role, we can discuss and support you with the process

About us

Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.

Deutsche Bank in the UK is proud to have been named in The Times Top 50 Employers for Gender Equality 2024 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2024 for our work supporting LGBTQ+ inclusion.

We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.